Manage your work-life balance and avoid burnout

What if you told someone at a large company that they from now on would be in charge of administration, accounting, marketing, sales, purchasing and human resources. AND to be in charge of setting up a new website and managing the social media accounts – while putting in long hours on the floor as well. Would they buy it? Probably not.

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6 Queue Management Hacks: more business and happier customers

We all hate waiting in line. But why is it so annoying? Professor Dick Larsen at MIT says the secret is not the time – it’s the experience. Boredom is one problem, expectations another. If we get the impression service will be fast, the fall is much higher when we really do have to wait. Fairness is another key aspect – many of us lose it completely when someone arrives after us, but gets served first.

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