As a retailer, you’re no longer confined by common business hours. A web shop can help build some extra income while you’re sleeping, but there’s something else that can’t be acquired through great products or an SEO strategy.
In a customer-friendly service environment, romantic feelings may arise. But what happens if a customer crosses the line in your restaurant or cafe?
How do you build an army of loyal customers? Last week on Business Hacks we looked at how you can keep track of the amount of returning customers you have and some easy ways to ask for feedback on how you’re doing. Then what? Continue reading How a “Hey Fido!” will boost your customer loyalty
Did you think being independent meant acting solo? Think again, we look into Edinburgh’s most exciting coffee-collaborating initiative, The Disloyal 7!
Continue reading Turn competitors into collaborators: The Disloyal 7
It doesn’t matter how awesome your food is – or that your friends think you’re a social genius. Facing angry customers is inevitable for anyone running a restaurant, food truck or food stand. Follow these five steps and transform difficult moments into positive customer experiences.
One of the most important tasks for entrepreneurs in the food and drink business (and most others, to be honest) is getting customers to return – again and again. Here are 5 simple things you can start doing today in order to boost your customer loyalty. Continue reading 5 loyalty hacks
Yes, it’s true. According to a new poll: British women DO stay longer with their hairdressers than with their husbands. Surprised? Almost half the population admit their regular stylist knows too much about their lives. Here we reveal the secret to hairdressers’ magical loyalty concept.
New to Yelp? Then you probably know the feeling of getting an awesome review. You can’t wait to call your mom, brag to your mates, and spread the word to the…world. But wait! Knowing how to deal with positive customer reviews is just as important as being able to deal with the negative ones. Here are the basics of how to make the most of your great reviews.
Getting public criticism is tough. When you pour heart and soul into your work it’s difficult not to get emotional.
Recruiting staff is an essential part for any business, especially in an expanding one. But getting a new person onboard is something most business owners are anxious about. The human factor is both exciting and terrifying.