Hire a superstar employee for your salon – Part 2

Your salon is growing and you need new team members. But how? And who?! The second episode in our ‘Hire a superstar employee to your salon’-series delivers 6 tips on how to interview future employees! Continue reading Hire a superstar employee for your salon – Part 2

Hire a superstar employee for your salon – Part 1

The competition for qualified salon employees is tough. Adding hiring to your already busy schedule can easily become a time killer. We share some hands-on tips to find and hire talented and reliable people that’ll make your salon grow over time. Continue reading Hire a superstar employee for your salon – Part 1

5 hacks to master difficult conversations with your staff

In case of improper behavior among the employees at your restaurant – anything from violation of rules to a disciplinary issue – make sure to be prepared to resolve the problem as smoothly as possible.

Continue reading 5 hacks to master difficult conversations with your staff

How to turn angry customers into fans

It doesn’t matter how awesome your food is – or that your friends think you’re a social genius. Facing angry customers is inevitable for anyone running a restaurant, food truck or food stand. Follow these five steps and transform difficult moments into positive customer experiences.

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Go beyond salaries: How to motivate your staff

As a business owner, your staff is your most valuable asset. But is it possible to motivate your team with limited resources? Yes, it is! My name is Petra Weslien and I’m heading up the Human Resources department at iZettle. Here are my best tips for how small business owners can motivate their employees! Continue reading Go beyond salaries: How to motivate your staff